Privacy Policy

1.Who We Are and What This Policy Covers

Rakshana TV Private Limited (the "Trust", "we", "us" or "our"), a public charitable trust with its registered office at RBI Colony, Kavadiguda, Hyderabad, Telangana 500020, operates the website https://rakshanatv.com and broadcasts under the name "Rakshana TV".

For the purposes of the Digital Personal Data Protection Act, 2023 (the “DPDP Act”), the Trust is the Data Fiduciary in respect of the personal data described in this policy, and you are the Data Principal. This means that we decide why and how your personal data is processed, and that we are accountable to you for it.

This policy explains what personal data we collect, why we collect it, what we do with it, how long we keep it, who we share it with, and the rights you have over it. It applies to the website and to every form, booking, prayer request and donation flow within it. It also reflects our obligations under the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

We have written this policy to describe what the website actually does today, not what a template says a website usually does. Where we do something unusual — or, more often, where we deliberately do not do something — we say so plainly.

2.What Personal Data We Collect

We only collect personal data that you choose to give us by filling in a form. We do not build a profile of you from your browsing, and we do not buy personal data about you from anyone else.

When you submit a Prayer Request, we collect your full name, your mobile number, your location, and the message describing what you would like us to pray for. Your email address is optional.

When you submit a Broadcast Slot Booking Request, we collect your full name, your mobile number, your email address, your location, the dates and times of the slot you are requesting, and any message you add.

When you write to us through the Contact form, we collect your name, your email address, your phone number, your address if you provide it, and your message.

When you book a place at an event, we collect the first and last name of the person booking, an email address, a phone number, the number of tickets, and the name of each attendee you list.

When you offer a donation, we collect the amount, and — unless you choose to give anonymously, which you may — your name, phone number, email address, and any message you attach. Please see the Donations section below, which explains an important point about how this information is handled.

When you register an account, we collect your name, email address, mobile number, and how you heard about us.

Technical information. Like any website, when your browser requests a page, our hosting infrastructure receives your IP address, the time of the request, the page requested, and your browser's user-agent string. This is an unavoidable part of how the internet works. It is used to serve the page and to keep the service secure and available; it is not used to profile you.

3.Prayer Requests: Religious Belief and Health Information

This section matters more than any other in this policy, and we want to be direct about it.

The message field of a Prayer Request is free text, and what people write in it is often deeply personal. It may reveal your religious belief and religious practice. It very often reveals information about health — an illness, a diagnosis, a mental-health difficulty, a pregnancy, a bereavement — and about family, financial and relationship circumstances. Information of this kind is treated as sensitive personal data or information under Rule 3 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

You decide what goes into a Prayer Request. Sharing any detail is entirely voluntary and you can ask us to pray for “a personal matter” without explaining it at all. Please do not include details about another living person — their health, their family, their beliefs — unless that person is content for you to share them with us. Never include bank details, passwords or one-time passwords: we will never ask for these.

How we handle Prayer Requests:

They are read only by members of the Trust's prayer team and by the administrators who operate the website.
They are never published, broadcast, read aloud on air with your identifying details, sold, rented, traded, or shared with any advertiser, ministry partner or other third party.
They are not used to market anything to you.
We disclose them outside the prayer team only where you have expressly asked us to, or where we are compelled by law or by a lawful order of a court, tribunal or authority with jurisdiction.
You may ask us to erase your Prayer Request at any time, and we will do so.

4.Why We Use Your Personal Data, and Our Lawful Basis

Under Section 6 of the DPDP Act, we process your personal data on the basis of your consent, which you give freely, specifically and unambiguously by choosing to fill in and submit a form after being shown this policy. There are no pre-ticked boxes on this website and we do not treat silence or inactivity as consent.

We use your personal data only for the specific purpose you gave it to us for:

to pray for the matter you asked us to pray for, and to contact you about it if you asked us to;
to assess, respond to and administer a broadcast slot booking request;
to reply to a message you sent us through the contact form;
to confirm and administer an event booking, and to know who is attending;
to receive, acknowledge and account for a donation, and to comply with the record-keeping obligations that apply to a charitable trust; and
to keep the website secure, to prevent abuse and fraud, and to comply with the law.

We will not use your personal data for a new purpose that is incompatible with the one you gave it for without first coming back to you and asking.

We do not send marketing. The website has no newsletter, no bulk-mail facility and no SMS gateway. We do not add you to a mailing list. Should we ever wish to send you anything other than a reply to your own request, we would ask for your consent first, and you could withdraw it at any time.

5.What We Do Not Collect and Do Not Do

This section is as important as the one above it, and it is accurate as at the date at the top of this page.

We do not use tracking cookies. The website does not set advertising, analytics or profiling cookies on your device.
We do not run analytics. There is no Google Analytics, no Google Tag Manager, no Meta Pixel, no Hotjar, no Clarity, no Mixpanel, no Segment and no equivalent product on this website.
We do not run advertising, and we do not host third-party ad networks or tracking pixels.
We do not sell, rent, trade or lease your personal data. We do not share it with data brokers. We have never done so and we do not intend to.
We do not profile you or make any decision about you by purely automated means.
We do not store your payment credentials. No card number, CVV, UPI PIN or net-banking password ever reaches the Trust.

If this ever changes — for example if we add analytics to understand which programmes people watch — we will update this section before or at the same time as making the change, and we will change the “last updated” date at the top of this page. We would rather tell you plainly than leave a stale promise standing.

6.Information Stored on Your Own Device

The website uses your browser's local storage and session storage for a small number of functional purposes. This information stays on your device. It is not a cookie, it is not transmitted to us for tracking, and it is not shared with anyone.

In-progress donations and bookings: While you move between the donation or booking form and the payment screen, what you have entered is held in your browser's session storage so that it is not lost. Session storage is cleared when you close the tab.
Cached content: Some programme and homepage content is cached briefly in local storage so that pages load faster on your next visit.
Administrator session: If you are a Trust administrator, your login session and the read/dismissed state of your dashboard notifications are held in local storage on your own machine.

You can clear all of this at any time through your browser's settings for clearing site data. Doing so will not affect any request you have already submitted to us.

7.Donations and Payment Information

Online donation is being introduced on this website. Any online donation will be processed by an authorised third-party payment gateway.

The Trust does not receive, handle, transmit or store your card number, expiry date, CVV, UPI PIN, net-banking username or password, or any other payment credential. Those details are entered on, and handled entirely by, the payment gateway, whose own privacy policy and security standards apply to them. What the Trust receives back from the gateway is a record that a payment succeeded or failed, the amount, and a transaction reference.

The name, phone number, email address and message you attach to a donation are used to acknowledge and account for it, and to comply with the record-keeping obligations that apply to a charitable trust in India. If you choose to donate anonymously, we will not record your name against the donation.

We may be required to retain donation records for a period fixed by law, including under the Income-tax Act, 1961, and we may be required to disclose them to a tax or regulatory authority. This obligation overrides a request from you to erase a donation record.

9.How Long We Keep Your Personal Data

We keep personal data only for as long as is necessary for the purpose we collected it for, or for as long as the law requires us to keep it — whichever is longer. In particular:

Prayer requests are retained for our internal pastoral records. You may ask us to erase yours at any time and we will do so.
Contact messages are retained for as long as needed to deal with your enquiry and to keep a record of our correspondence.
Slot booking and event booking records are retained for as long as needed to administer the booking and for such period afterwards as is needed for the Trust's accounts and records.
Donation records are retained for the period required by law, including under the Income-tax Act, 1961, and cannot be erased on request before that period expires.

When personal data is no longer needed for any of these purposes, we erase it, in accordance with Section 8(7) of the DPDP Act.

10.How We Protect Your Personal Data

We take reasonable security safeguards to protect personal data in our possession or under our control from breach, in accordance with Section 8(5) of the DPDP Act and Rule 8 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Those safeguards include serving the website over an encrypted connection, restricting access to the administrative dashboard and to submitted data to authorised persons who need it, and limiting the personal data we collect in the first place — which remains the single most effective protection there is.

No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security. If a personal data breach occurs, we will notify the Data Protection Board of India and each affected Data Principal, as required by Section 8(6) of the DPDP Act.

11.Your Rights as a Data Principal

The DPDP Act gives you the following rights over your personal data. You may exercise any of them, free of charge, by writing to the Grievance Officer at the address in the section below. Please give us enough information to identify your record — for example the name, mobile number or email address you used on the form.

Right to information (Section 11): to obtain a summary of the personal data we hold about you, of how we are processing it, and of the persons with whom we have shared it.
Right to correction (Section 12): to have inaccurate or misleading personal data about you corrected, incomplete data completed, and out-of-date data updated.
Right to erasure (Section 12): to have your personal data erased, unless we are required by law to keep it — which, in practice, applies only to donation and financial records.
Right to withdraw consent (Section 6(4)): to withdraw your consent at any time, as easily as you gave it. Withdrawal does not affect the lawfulness of what we did before you withdrew, and we will stop processing and erase your data unless the law requires otherwise.
Right of grievance redressal (Section 13): to have any complaint about our handling of your personal data heard and answered by our Grievance Officer, before you take it any further.
Right to nominate (Section 14): to nominate another individual to exercise these rights on your behalf in the event of your death or incapacity.

We will respond to a request within a reasonable period, and in any event within the time prescribed by law. If we cannot do what you have asked, we will tell you why.

Your duties. The DPDP Act also asks you not to impersonate another person when giving your data, not to suppress material information, and not to file a false or frivolous complaint.

12.Children's Personal Data

The website is intended for a general audience and is not directed at children. We do not knowingly collect the personal data of a child (a person under 18 years of age) except with the verifiable consent of a parent or lawful guardian, as required by Section 9 of the DPDP Act.

We do not undertake any tracking, behavioural monitoring, or targeted advertising directed at children. The website carries no advertising of any kind.

If you are a parent or guardian and you believe that a child has submitted personal data to us without your consent, write to the Grievance Officer and we will erase it.

13.Where Your Personal Data Is Processed

Your personal data is processed on infrastructure operated for the Trust. Some of the technology services used to deliver the website — such as the content delivery network that serves an icon font, and embedded video platforms — operate globally, which means a request from your browser may be served from a location outside India.

Where personal data is transferred outside India, it is transferred only in accordance with Section 16 of the DPDP Act and only to countries not restricted by the Central Government.

14.Changes to This Policy

We will update this policy when our practices change, when we add a feature that handles personal data differently, or when the law changes. The “last updated” date at the top of this page will always tell you when it last changed.

Where a change is significant — particularly any change to the “What We Do Not Collect and Do Not Do” section — we will take reasonable steps to bring it to your attention rather than quietly amend the text.

15.Contact and Grievance Redressal

If you have a question about this policy, if you wish to exercise any of your rights, or if you wish to complain about how we have handled your personal data, please contact our Grievance Officer:

Grievance Officer: The Grievance Officer, Rakshana TV Private Limited
Address: RBI Colony, Kavadiguda, Hyderabad, Telangana 500020
Email: rakshana.tv@gmail.com
Telephone: +91 8870094007

We will acknowledge your complaint within twenty-four (24) hours and will endeavour to resolve it within fifteen (15) days.

If you remain dissatisfied, you have the right to complain to the Data Protection Board of India, established under the Digital Personal Data Protection Act, 2023.

Questions about this document?

Write to the Grievance Officer, Rakshana TV Private Limited, RBI Colony, Kavadiguda, Hyderabad, Telangana 500020. Email rakshana.tv@gmail.com or call +91 8870094007.